Reference

How btbaji Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our services — and how we keep it secure.

Account data protectionbKash, Nagad, Rocket transaction privacyCookie and device data clarityYour right to access or delete data

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HOW WE PROTECT DATA

Data Security, Cookies and Account Safety

We use SSL encryption across every page and during every transaction, so data moving between your device and our servers stays private. Cookie usage, retention periods and your right to withdraw consent are all outlined below. Your eligibility to use the platform depends on your local law and the regions where our services operate.

SSL Encryption

Every deposit via bKash, Nagad or Rocket and every login request travels over an encrypted connection. Your credentials are never transmitted in plain text.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the platform performs. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as required by applicable regulations. Once your account is closed, we retain only what we are legally obliged to hold, then delete the rest.

Account Security Steps

Every new login from an unrecognised device triggers an OTP check to your registered mobile number. This applies whether you access via mobile browser or a saved session.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how we hold your data, want to correct information on your account, or need to request deletion, our support team handles privacy requests directly. We aim to respond to data-related queries within a reasonable timeframe. Availability depends on local law and eligible regions.

What Information We Collect and Why

btbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, mobile number and account credentials. When you fund your account through bKash, Nagad or Rocket, our payment processor logs the transaction reference and wallet number — we do not store your full mobile banking PIN or password

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at any point. We also collect device identifiers, browser type and IP address each time you access the platform, which helps us detect suspicious login attempts and protect your account balance. If you contact our support team, the conversation record is stored so we can follow
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up accurately. We use this data to process your deposits and withdrawals, verify your identity when required, and keep the account experience consistent across sessions. We do not sell your personal data to third parties. We may share anonymised, aggregated data with service partners for platform
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performance purposes only. Data retention periods follow applicable regulations in the regions where our services are accessible. You can request a copy of your data or ask us to delete your account record at any time by contacting support directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on btbaji

These are the questions we hear most often about how your data is handled. If your question is not here, our live chat team can answer privacy-related queries directly. Access to our services depends on your local law and eligible regions.

We collect your name, mobile number, email address and device information. When you deposit via bKash, Nagad or Rocket, a transaction reference is also logged for verification and dispute purposes.

We do not sell your data. We may share anonymised performance data with service partners. Payment processors like bKash, Nagad and Rocket receive only the transaction data needed to complete your deposit or withdrawal.

Contact our support team via live chat or email with your registered mobile number. We will verify your identity and send you a summary of the data held on your account within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will remove your data except where retention is required by applicable law or regulation in the regions where our services operate.

We use cookies to keep your session active and measure platform performance. You can block or delete cookies through your browser settings; some features may work differently if you do.

After closure, we retain only what applicable regulations require us to hold — such as transaction records for a defined legal period — then delete the rest from active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBtbaji Glossary InfobKash CashTime

How btbaji Handles Your Personal Information

Data Security, Cookies and Account Safety

SSL Encryption

Cookie Policy

Data Retention

Account Security Steps

How to Reach Us About Your Privacy

Common Questions About Your Data on btbaji

01 What personal data does btbaji collect when I open an account?

02 Does btbaji share my data with third parties?

03 How can I request a copy of the data btbaji holds about me?

04 Can I ask btbaji to delete my personal data?

05 How does btbaji use cookies and can I turn them off?

06 What happens to my data if my account is closed?

Privacy Policy

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